Chapter+1+Volcabuary

=Chapter 1 Defining Hospitality and tourism =

Section 1.1


 * Hospitality industry- a group of businesses composed of establishments related to lodging and food-service management
 * Bed-and Breakfasts (B&Bs)-
 * Tourism industry- a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel, and vacations
 * Service- an intangible thing that is a task performed for customers by business
 * Variables- factors that can cause something to change or vary
 * Perishability- the probability of a product ceasing to exist or becoming unusable within a limited amount of time
 * Intangibility
 * Changeability

Section 1.2


 * Diversity
 * Ecotourism
 * Market Segments