Chapter+4+Volcabulary

= **Chapter 4 The Hotel Business** = Section 4.1 Section 4.2
 * Transient Guest- a guess that
 * Meal plan- There are 4 different types of meal plans for hotels, Contiental plan, Berumda plan,
 * Yield management
 * Average daily rate (ADR)
 * Occupancy percentage (OCC%)
 * Revenue per available room (revPAR)
 * Front of the house (lodging)
 * Back of the house (lodging)
 * Night auditor
 * Guest service agent (GSA)
 * Guest or uniformed services
 * Concierge